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Do your coffees contain sugar?
Coffee in its natural and unadulterated state has no measurable sugar. Our only flavorings that contain sugar are German Chocolate Cake, White Russian, Creamy Chocolate Caramel, Special Dark Chocolate, French Silk Pie, Spiced Butter Rum and Vanilla Hazelnut.
Does your coffee contain gluten?
Our brewed coffees contain no gluten, gluten by-products; nothing is derived from gluten.
Do your teas contain gluten?
There is no gluten in the extracts that we use; or in any of the teas or herbals.
Do your hot chocolates contain gluten?
All hot chocolate products made under the Gloria Jean’s label are gluten free. Our manufacturer is Kingsmill Foods and they have been making products for individuals with Celiac Disease for over twenty years; they have a dedicated baking and manufacturing facility free of all contamination.
What is the shelf life of your coffee?
Oxygen is the staling agent for coffee. In order to maintain freshness, we package our beans in a one way valve-bag immediately after they are roasted. By using the valve-bags, the beans remain fresh for four months. Do not freeze or refrigerate the coffee and store it in an airtight container in a cool, dry area.
What is the shelf life of your teas?
Gloria Jean’s tea boxes have a date on the bottom of the box; it is a 4-digit number. This is the production date expressed as a Julian calendar. Take the number 3322 for example. The first number 3 in the sequence stands for the year, so it would be 2003. The next three digits are the days of the year. The 322nd day of the year is Nov 18. The shelf life is 15 months from the manufacture date.
What is the shelf life of your K-cups?
The shelf life that we place on our K-cups is a “best by” date for 6 months. The K-cup packaging is packaged with less than 1% oxygen through our nitrogen flush process.
What is the shelf life of your chillers?
With proper storage and handling, chiller products will last for one month. The product does not become harmful after seven days (assuming it has not been mixed with milk). The shelf life dates on the packaging are there to ensure top quality of the product.
What is the shelf life of your flavored syrups?
Although there is no expiration date associated with our syrups, we suggest using them within 60-90 days for optimal flavor. Syrups do not need to be refrigerated even after they have been opened. The best way to store syrup is to keep it in a cool, dry place.
Is your coffee Kosher?
Our coffee is manufactured under strict rabbinical supervision and is certified Kosher and Pareve by KSA, Kosher Supervision of America. Please visit www.ksakosher.com for more information.
Is your coffee Fair-Trade?
Gloria Jean’s is now offering the largest variety of “Rainforest Alliance Certified” coffees available. Gloria Jean’s partnership with the Rainforest Alliance supports their shared goal of protecting ecosystems where coffees are grown, as well as the people and wildlife that depend on them. Gloria Jean’s believes that of all the causes related to the coffee industry, we believe the Rainforest Alliance serves the greatest good for the most people, both on an individual and community wide level. For more information about the Rainforest Alliance, please visit their website, www.rainforest-alliance.org/coffee.
I tried to place an online order, but I get an error message that tells me that my order has already been processed . . . how can this be?
This error occurs when an order is being placed through a site that has been saved in favorites or from a site that came via email. What happens is that the site gets saved after an order has been placed, therefore the system not only saves the site, but the order as well, hence the error message:
"this shopping cart has already been submitted and been approved"
It is processing the last order placed. The solution is to delete the site from favorites and start over. Open the site fresh and if you wish to save it, do so before an order is placed.
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