100% Product Guarantee!
We guarantee your satisfaction! If there is any problem or question regarding
your shipment, please contact us immediately
via email CustomerService@gloriajeans.com or at 1-877-320-JAVA (Monday-Friday: 8:30AM–5:00PM PST).
Gloria Jean’s Gourmet Coffees strives to provide excellent Customer Service and we will do whatever we can to ensure that you’re satisfied.
Should you feel the need to return an item within the first 30 days of receiving it, you will be eligible for a full refund (minus shipping and handling costs). Please let us know that you would like to return an item by selecting either of the following methods:
1. Click on My Account,
view your order details and click on “Return Item”
or “Request a Replacement”;
2. Contact Customer Service
to obtain an RMA via email (firstname.lastname@example.org)
or phone 877-320-5282 Monday-Friday
In the case that you receive incorrect items, or your items have been damaged during shipping and delivery - please let us know via either option 1 or 2 above.
Our Customer Service will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect item, reimbursement, or refund and cancellation. In this instance, we will cover the shipping and handling costs.
NOTE: If you return items without requesting a replacement/ return online or contacting Customer Service first, we may not be able to assist you.