Return & Exchanges
Returns, Refunds & Exchanges:
Gloria Jean’s Coffees strives to provide excellent customer service and we will do whatever we can to ensure that you are satisfied.
Where goods are faulty/damaged or are different to the product printed on your invoice, a refund or exchange may be organized. In this case, please contact our Customer Service Team via email at: CustomerService@gloriajeans.com or call on 1-877-320-JAVA, Monday to Friday. We are sorry, but at the moment, Gloria Jean’s does not accept returns.
We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. Should your delivery not match your invoice within the first 30 days of receiving your order, you will be eligible for a full refund (minus shipping and handling costs). If there are errors in your order, please contact us at CustomerService@gloriajeans.com or 1-877-320-JAVA within two days of receiving your order.
Orders, once submitted are not subject to cancellation or amendment, including changes to the delivery address. On that basis, customers recognize and agree that refunds are unable to provided for products that have been cancelled or if a customer has changed their mind.