Returns and Exchanges
100% Product Guarantee
We guarantee your satisfaction! If there is any problem or question regarding your shipment, please contact us immediately via email (firstname.lastname@example.org ) or via phone at 877-320-JAVA (5282) (Monday-Friday: 8:30AM–5:00PM PST).
Gloria Jean’s Gourmet Coffees strives to provide excellent Customer Service and we will do whatever we can to ensure that you’re satisfied. Should you feel the need to return an item within the first 30 days of receiving it, you have the following options:
- Click on My Account, view your order details and click on “Return Item” or “Request a Replacement”.
- Contact Customer Service to obtain an RMA via email (email@example.com) or phone 877-320-5282 Monday-Friday 8:30AM-5:00PM PST.
NOTE: If you return items without requesting a replacement/return online or contacting Customer Service first, you may be subject to paying the return shipping costs.