Gloria Jean’s USA Privacy Policy

Last updated: 21 August 2024   

Gloria Jean’s Gourmet Coffees Corp, Gloria Jean’s Gourmet Coffees Franchising Corp, our respective affiliates and subsidiaries (“we”, “us”, “our”) recognise the importance of your privacy. 

This privacy policy (“Privacy Policy”) sets out how we collect, use, disclose and manage your personal information, and also how to contact us about matters outlined herein.

By using our websites, applications, products and services, or providing your personal information to us, you consent to your personal information being collected, held, used and disclosed as set out in this Privacy Policy. 

What information do we collect? 

We may collect information about you that may be personal information in the course of: 

• You using our websites to purchase products or access our services, creating an account, signing up to our newsletter, joining our loyalty program and/or if you contact us directly via email or phone.  We may ask you information such as your name, username, password, city of birth, date of birth, e-mail address, postal address, telephone number and financial account information, such as your credit card number and other payment information. We will deal with your credit card number and other financial account information in a secure manner. 

• You buying products or receiving services at our stores or those operated by our franchise partners, master franchise partners, area developers or their licensees, including through our loyalty programs or otherwise.  We may collect information what you buy, where you buy, how frequently you buy and rewards you earn. 

• You applying to be a Gloria Jean’s franchise partner, area developer or master franchise partner. We will also collect necessary personal and/or sensitive information from you to process your franchise application, such as name, date of birth, cell number, business experience, criminal history, drivers licence information, residency status, general family unit information and information regarding your financial position.  We will not disclose any sensitive information (as defined by applicable law) to any third parties without your prior consent or unless required by law.

• You participating in competitions, promotions or surveys.  We may collect your name, cell phone number, e-mail address, postal address, demographic information and information about subjects that may interest you. 

• You applying to be a supplier. Information we collect may include your name, mobile or cell phone number and e-mail address;

• Your use any of our mobile or tablet applications (“Apps”);

• You interacting with us and providing personal information by any other means, including either physically or electronically (including but not limited to any chat box on our websites); and/or

• You applying for employment with us or are employed by us.

The type of personal information collected by us may differ depending on the circumstances of collection, including whether you are a customer or are one of our suppliers, employees, independent contractors, consultants, franchise partners, master franchise partners, area developers or are applying to be any of these things. 

We may collect information through automated technology methods 

Every time you use our websites, information may be collected (including by but not limited to Google Analytics) via automated technology by us or third party providers such as cookies and similar technologies (“Automated Technology”). 

Types of information collected via Automated Technology include:

• The date and time you visit our Apps and/or websites;
• Your IP address;
• The type of browser and operating system you are using;
• Any referring webpage (a page that has led you to ours) or application;
• Online activity on other websites, applications or social media; 
• Usage data, including how you use the website or App, such as the pages you visit, the links you click on, the time you spend on each page and the actions you take; 
• General geographical location of the operating system you are using. 

Cookies

“Cookies” are small pieces of data sent from a web server to a web browser that enable a web server to track activity on our websites and store certain information. Cookies may be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, whereas session cookies are deleted as soon as you close your web browser. 

We use both persistent and session cookies to: 

• identify you on our websites and Apps so that Gloria Jean’s can provide more customized information and services to you;

• understand user browsing behaviour and engagement with social media plugins; 

• provide personalised advertisements or content; and 

• analyse our traffic and how users use our websites and Apps. 

 

The types of cookies we use include the below:  

• Strictly Required Cookies: These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working. 

• Analytics and Statistics: These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others. 

• Marketing and Retargeting: These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests. 

• Functional: These cookies enable our website to offer additional functions and personal settings. They can be set by us or by third party services providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly. 

How to Manage Cookies 

You may at any time opt out or customise your consent preferences for our use of cookies on our websites by: 

• disabling the use of cookies by reviewing your browser’s preferences and options; 

• adjusting your cookie preferences via the cookie preferences button at the bottom of our websites. 

Please note that disabling or blocking some types of cookies may affect your experience of our websites and the services we are able to offer.

Online Activity  

We use technologies on our website (such as cookies, beacons, pixels, clear gifs, single pixel gifs, tags and scripts) to make our websites accessible, collect certain website visitor information and improve and analyze our services. 

The above technologies  share the content you provide to the applicable service provider. We recommend that you refer to the privacy policies maintained by these service providers for information on their privacy practices. Those service providers may share with us anonymised, aggregate and/or or analytic data   from the information collected using their technologies on our website in accordance with their privacy policies. 

If you want to opt out of the above technologies using cookies to collect information from your device, you can adjust your cookie preferences via the cookie preferences button at the bottom of our websites. 

How to Contact Gloria Jean’s to Opt-Out – Marketing 

You may choose not to receive newsletters, marketing or promotional materials by: 

• following the unsubscribe link or instructions in marketing communication from us; and/or

• notifying Gloria Jean’s directly at CustomerService@gloriajeans.com or on 1-877-320-JAVA. 

Upon receipt and processing of an “opt out” request, we will remove your information from the marketing communication to which your request relates to. Please note that we may still send service communications about your transactions, applications or your account (where applicable). We may also send you communications if you subsequently enter our contests, competitions, prize draws or have otherwise resubscribed. Further, opting out of one communication does not mean you have opted out of other forms as well (i.e – if you opt out of text message marketing, you may still receive marketing emails if you are still opted in to them).

We collect information through third parties

We may also collect personal information about you from third parties, including when:

• You apply for employment with us via job application platforms such as LinkedIn or through other service providers, agents or contractors acting on our behalf (such as recruiters);

• You participate in or follow our social media pages or profiles;

• You place any order via any online ordering platform; and

• You have consented to a third party disclosing your personal information to us (i.e when you enter a competition or promotion run by a third party for us).

How do we use the information we collect? 

We may use the information collected (including personal information) to: 

• maintain, develop, operate, evaluate and improve Gloria Jean’s products and services; 

• analyse and monitor trends and usage; 

• offer you other products or services that Gloria Jean’s believes may be of interest to you;

• process your franchise or area development applications; 

• manage your account, including processing and fulfilling your requests for our products and services and business affiliates and to respond to your inquiries; 

• communicate with you, including by email and to assist you with any questions you have about our products and services (including your franchise agreement, master franchise agreement, area development agreement, or employment agreement, if applicable); 

• provide you with marketing information, including news, special offers, and general information (unless you have opted out of receiving such communications); 

• improve the design and content of our websites or Apps;

• protect the security or integrity of our websites or Apps; 

• cooperate with government officials or parties in litigation under process of law, or as otherwise required by law; 

• protect against a threat of safety or destruction of property; 

• protect against legal liability;

• evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution or other sale, assignment, licence or transfer or some or all of our assets in which personal information held by us is among the assets transferred; and/or 

• comply with our legal obligations. 

In all cases, however, our agents, employees and contractors who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Policy. 

How do we share the information we collect? 

We may share your personal information with: 

• parties that provide services to us (such as credit card processors, mailing houses or website hosts) and that help us market and sell our products and services (such as email vendors or marketing consultants);

• our franchise partners, master franchise partners or their sub franchisees, area developers or other licensees; 

• product or service suppliers and or distributors; 

• our sponsors, advertisers, business partners and other third-party vendors;

• our affiliates, related entities and subsidiaries under common control (including our parent company) - which may be located overseas in Australia;

• others that you have been informed of at the time any personal information is collected from you; 

• third party organisations for purposes directly related to the purpose for which the personal information is collected;

• our professional advisors, auditors, bankers, insurers, consultants, contractors, agents and representatives;

• our agents, affiliates or service providers who act for or on our behalf in connection with our franchise system or other businesses;

• required parties in connection with or during the negotiations of any merger, or sale of company assets, financing or refinancing, or acquisition of all or a portion of our business by another party; 

• other users, for example, where you share personal information or otherwise interact in public areas (such social media or public forums) such information may be viewed by all users and may be publicly available;

• landlords (including their agents), landlord brokers and franchise business brokers; 

• other parties where required or authorised by law or regulation to do so; 

• other parties, if it is in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights, investigate possible wrongdoing in connection with us or you, to protect personal safety of our users or the public, and to protect against legal liability; and/or 

• other parties not mentioned above, for any other purpose with your consent. 

Your Rights 

Depending on the State that you reside in and applicable data privacy laws, you may have a right to: 

• Access: to confirm whether we are processing your personal information, what kind of personal information we hold about you and request access or copies of this information; 

• Correction: to correct inaccurate or outdated personal information that you have provided to us; 

• Deletion: to request deletion of your personal information held by us; 

• Data Portability: to request data portability, that is to obtain a copy of your personal information provided to us in a form that is easy to use and transfer; 

• Opt Out: to opt out of us processing your personal information for the purposes of targeted advertising, sale of personal data or profiling that has legal or similarly significant effects on them. 

You may submit a request to us specifying the above rights you wish to exercise by: 

Online: Privacy Rights Request Form 

Telephone: 1-877-320-JAVA

We will respond and attempt to resolve your request within forty five (45) days (or where a period is specified by applicable law, that period) of receipt of your request. 

As required or permitted by law, we may take steps to verify your identity before responding in detail to your request under this section. 

Retention of Your Information 

We will retain and use your personal information only for: 

• as long as reasonably necessary for the purposes contemplated by this Privacy Policy; 

• compliance with our legal obligations (for example, if we are required to retain your information to comply with applicable laws); 

• resolution of disputes; and/or 

• enforcement of our legal agreements and policies. 

Transfer of Personal Information 

Your information is processed at our offices located in the United States of America and in any other places where the parties involved in the processing are located. This means this information may be maintained or transferred to servers located outside your State, province, country or other governmental jurisdiction where data protection laws may differ to those from the jurisdiction you are in. Your consent to this Privacy Policy followed by your submission of information represents your agreement to that transfer. 

We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and no transfer of your information will take place to an organisation or a country unless we reasonably believe there are adequate security controls in place. 

Third Party Service Providers 

We use third party service providers and as a result, they may have access to your personal information. These third party service providers collect, use, process and transfer information about your activity with us in accordance with their privacy policies. 

Examples of the third party service providers we use include (but are not limited to): 

Website: We use third party service providers to establish, host and or maintain functionality of our Websites, delivery locations and ordering services. 

Analytics: We use third-party service providers to monitor and analyze the use of our service on our websites.

Franchise Applications: We may use third-party service providers or platforms to collect information from you to process your application to be a franchise partner, area developer, master franchise partner and/or to issue relevant documentation for e-signature.

Payments: We use third-party services for payment processing and will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of payment information.

This Privacy Policy does not apply to other companies or organisations or websites to whom we are linked (including where we provide links to third party websites on our websites or applications), and we are not responsible for the privacy practices of any third parties. Any information you provide via platforms of third parties (including social media platforms) will be managed by the terms, conditions and policies of that provider. 

Children’s Privacy 

We do not knowingly address or collect personal information from children (as defined by applicable laws). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. 

If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Notice to California Consumers 

This section of our Privacy Policy is applicable to consumers who reside in the State of California. 

Personal Information We Collect 

We collect personal and/or sensitive information from you via the methods outlined in ‘1. What Information Do We Collect?’. We have collected the following categories of personal information from California consumers (California Consumer Personal Information Categories) within the last twelve (12) months of the last update date of this Privacy Policy:

• Identifiers such as your real name, username, account login details, unique identifier, unique personal identifier, password, city of birth, date of birth, e-mail address, postal address, telephone number and financial account information, such as your credit card number and other payment information. We will deal with your credit card number and other financial account information in a secure manner; 

• Commercial information including records of products or services purchased, where you purchase, consuming histories or tendencies and rewards you earn; 

• General geolocation data; 

• Characteristics of protected classifications under California or federal law like demographic information, such as age or gender. 

• Video/CCTV information;

• Consumer preference information about subjects that may interest you in order to deliver digital advertisements or personalise content we deliver; 

• Electronic network activity information including but not limited to browsing history, search history, information about your interaction with us, including our website, application and/or social media pages, aggregate data about the number of visits to the site, aggregate data about the pages visited and other analytic information.

Further information regarding the categories of sources of the personal information is collected are information contained in  1. What Information Do We Collect?’.

Use of Personal Information 

We use the personal information we collect about California consumers for the purposes outlined in this Privacy Policy. These purposes are identified in 2. How Do We Use the Information We Collect?. 

The business purposes for which personal information is collected may include: 

• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;

• Helping to ensure security and integrity to the extent the use of consumers’ personal information is reasonably necessary and proportionate for these purposes; 

• Debugging to identify and repair errors that impair existing intended functionality of our systems; 

• Short-term, transient use, including, but not limited to, non personalized advertising shown as part of a consumer’s current interaction with us in accordance with applicable laws; 

• Providing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments and other similar services; 

• Providing and improving our advertising and marketing services;

• Undertaking internal research for technological development and demonstration;

• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, controlled or provided by us.

Disclosure of Personal Information 

Information regarding categories of third parties that we may disclose your personal information to is located in 3. How Do We Share the Information We Collect?. 

We have disclosed some or all of the California Consumer Personal Information Categories for a business purpose in the preceding 12 months. 

In this regard, in the last 12 months, we have shared California Consumer Personal Information Categories. This may include to the following categories of third parties: 

• parties that provide services to us (such as credit card processors or website hosts);

• our social media, analytics and/or advertising service providers. This may be considered to be the ‘sale’ of personal information for valuable consideration and/or the ‘sharing’ of personal information for cross context behavioural advertising under the California Consumer Privacy Act.

• our franchise partners or area developers; 

• product or service suppliers and or distributors; 

• our sponsors, advertisers and other third-party vendors;

• our professional advisors, auditors, bankers, insurers, consultants, contractors, agents and representatives

• our agents, affiliates or service providers who act for or on our behalf in connection with our franchise system or other businesses.

California Privacy Rights 

If you reside in California, subject to applicable laws you may have the right to: 

• Access and Know: Request that we disclose the following to you:

• The categories of personal information we have collected about you; 

• The categories of source from which the personal information is collected; 

• The business or commercial purpose for collecting, selling or sharing personal information; 

• The categories of third parties to whom we share your personal information; 

• The specific pieces of personal information we have collected about you; 

• Delete: personal information collected by us (with some exceptions); 

• Opt Out: opt out of the sale or sharing of your personal information; 

• Non Discrimination: not be discriminated against for exercising your privacy rights;

• Correction: correct inaccurate or outdated personal information that you have provided to us; 

Right to limit: limit the use and disclosure of sensitive personal information collected about you. 

You can exercise your rights by the following methods: 

Online: Do Not Sell or Share My Personal Information 

Telephone: 1-877-320-JAVA

We will respond and attempt to resolve your request within forty five (45) days of receipt of your request, unless we inform you that we require additional time to respond which will be in accordance with applicable laws. 

As required or permitted by law, we may take steps to verify your identity before responding in detail to your request under this section. 

Accessibility 

If you are a consumer with a disability, or an individual assisting a consumer with a disability and have difficulty accessing our websites, applications or other services please contact us at CustomerService@gloriajeans.com or 1-877-320-JAVA.

For further information regarding accessibility, please refer to our Accessibility Statement. 

Security

We have implemented security measures to help protect against the risk of loss, misuse and alteration of any information under our control. Nevertheless, such security measures may not prevent all loss, misuse or alteration of information, and we are not responsible for any damages or liabilities relating to any such security failures. Furthermore, our websites contain links to other sites. We are not responsible for, nor can we ensure, the privacy practices or content of such other websites or their owners or operators.

We take reasonable steps to safeguard the information transmitted to us and have security measures in place to protect the loss, misuse and alteration of information under our control. For example, we make use of appropriate commercially available software to encrypt order information.

While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the internet or any network can be guaranteed to be 100% secure.

Nothing in this Privacy Policy is intended to limit any rights you or we may have under applicable law that cannot be legally limited.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our websites and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about our information and privacy practices. 

1. Contact Us

You may contact us with questions or comments regarding this Privacy Policy, concerns about privacy policies or practices, updating any personal information or anything else related to us via: 

Email:  privacyusa@rfg.com.au

Online: Privacy Rights Request Form 

Telephone: 1-877-320-JAVA